Shipping Policy

Thank you for shopping with Gloko! We’re excited to deliver your order and make sure your experience is smooth from checkout to delivery.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays).
• During product launches, sales, or holiday periods, processing times may be slightly longer.
• Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping

• We offer standard and express shipping options at checkout.
• Estimated delivery times:
  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days
• Shipping rates are calculated at checkout based on your location and selected shipping method.

International Shipping

• We currently ship to selected international destinations (Australia, New Zealand and the United Kingdom).
• Delivery times vary by country and customs processing.
• Customers are responsible for any customs duties, taxes, or import fees that may apply.

Free Shipping

• Free standard shipping is available on orders over $150 within Australia.

Eco-Friendly Packaging

At Gloko, we care about the future our children will grow up in. That’s why we aim to use environmentally conscious packaging materials whenever possible.

Our orders are packed using a combination of:

• Recyclable mailers and boxes
• Minimal packaging to reduce waste
• Reusable or biodegradable materials where available

We’re continually working toward more sustainable practices and improving our packaging choices as our brand grows.

We encourage customers to reuse or recycle packaging responsibly after delivery.

Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email.
• Please allow up to 24 hours for tracking updates to appear.

Delays

While we work hard to deliver orders on time, delays caused by carriers, customs, weather, or high-volume periods are outside our control.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Gloko is not responsible for lost or stolen packages marked as delivered by the shipping carrier. If you experience an issue, please contact the carrier directly or reach out to us and we’ll do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at hello@gloko.com.au with your order number and photos of the item and packaging.

Contact Us

For any shipping questions, please contact us at:

Email: hello@gloko.com.au
Business Hours: Monday–Friday, 9am–5pm