Refund policy

Returns & Exchanges

We want you to love what you ordered. If something isn't quite right, we're here to help.

Exchanges — Free Returns If you'd like to exchange your item for a different size or style, we offer free returns for exchanges within Australia. Simply contact us within 30 days of receiving your order and we'll arrange a prepaid return label.

Refunds — Return Shipping at Your Cost If you'd like a refund instead, you're welcome to return your item within 30 days of delivery. Please note that return shipping costs are at your expense. Once we receive and inspect the item, your refund will be processed to your original payment method within 7–10 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@gloko.com.au.